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Golden Trader

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Contacts

Receive 24/7 support from our multilingual specialists, offering assistance in 14 languages such as English, Chinese, Thai, Vietnamese, Arabic, Hindi, and Urdu.

General Support

Find answers to your questions or contact our support team for further assistance.

Help Center

Explore detailed guides and useful information about trading on our platform in the Help Center.

Open a Ticket

Already have an account? Log in to your Personal Area, access the Support Hub, and submit a support ticket.

Contacts

Got any questions? Let us know how we can help.

Frequently Asked Questions

How long does it take for my support ticket or email to be answered?
Our customer support team is available 24/7. We aim to respond to all general inquiries, form submissions, and back-office support tickets within 24 working hours.
Please check your email’s “Spam”, “Junk”, or “Promotions” folders, as automated system emails can sometimes be misrouted by email providers. If you still cannot find your credentials, please contact our live chat team immediately for manual verification.
You can securely upload your Proof of Identity (POI) and Proof of Residence (POR) directly through your Client Portal profile area. Document reviews are conducted by our operations desk and are typically completed within 24 business hours.
Verifications are usually rejected if documents are expired, blurry, cropped, or if the name does not match your registration profile. A detailed reason will be sent to your email, and you can re-upload valid documents instantly through the portal.
For security and strict anti-fraud compliance, changes to primary account details must be requested manually. Please email our back-office desk from your registered email address with a valid proof of identity attached.
You can instantly reset your Client Portal password using the “Forgot Password” link on our login page. To reset your MT5 trading terminal master password, log into the Client Portal and navigate to your account security settings.

For immediate help, click the Live Chat button located at the bottom corner of Client Portal to speak directly with an agent. Alternatively, you can email your query to info@golden-trader.com, and our team will get back to you shortly.

Please send a detailed email to complains@golden-trader.com containing your account number, the specific MT5 ticket number of the transaction, and any supporting screenshots. Our compliance desk will investigate and respond formally according to our Complaints Handling Policy.

Departmental Contacts

We’re here to help. Please reach out to the appropriate team using the email addresses below:

General Inquiries:
info@golden-trader.com

Complaints:
complains@golden-trader.com

Partnerships & Affiliates:
partnerships@golden-trader.com

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